Data Privacy Policy

Privacy

Privacy policy

The purpose of this privacy policy is to inform users of the website www.festicup.be (hereinafter "the Website") about how their personal data is collected, processed and protected.

1. Data controller

The data controller is:

Company name: REUZ Belgium

Legal form: Limited liability company

Head office: 9A Rue de Wallonie, 4460 Grâce-Hollogne (Belgium)

 BCE number: 0552 729 358

Intra-Community VAT number: BE0552729358

Contact: sales-festicup@reuz.com

2. Data collected

We only collect data that is necessary for managing your orders and improving our services:

  • Identification details: surname, first name, address, telephone number, e-mail address
  • Order and billing information
  • Browsing data (via cookies)
  • Marketing preferences (if you have consented to this)

3. Purposes of processing

Your personal data is used for:

  • Processing and shipping your orders
  • Provide after-sales service and customer relations
  • Manage invoicing and legal obligations
  • Send you personalised offers if you have given your consent
  • Improving the user experience on the Website

4. Legal basis

The processing of your data is based on:

  • Performance of a contract (order management)
  • Compliance with legal obligations (invoicing, guarantees)
  • Your consent (newsletter, marketing cookies)
  • The legitimate interests of the company (improvement of services, combating fraud)

5. Data retention

Your personal data is retained for the period necessary for the aforementioned purposes and in compliance with legal obligations:

  • Customer data: 10 years (accounting and tax requirements)
  • Marketing data: until you withdraw your consent

6. Data sharing

Your data may be transmitted to service providers (carriers, payment providers, website host) solely for the purpose of fulfilling your order. It is never sold to third parties.

7. Your rights

In accordance with the GDPR, you have the following rights:

  • Access to your data
  • Correction or deletion
  • Restriction of processing
  • Data portability
  • Objection to processing (in particular for marketing purposes)

To exercise your rights, you may contact us at: dpo@impact-gr.com 

9a Rue de Wallonie, 4460 Grâce-Hollogne (Belgium)

In the event of a dispute, you may lodge a complaint with the data protection authority: www.gegevensbeschermingsautoriteit.be

8. Cookies

The Website uses cookies to improve the user experience, compile statistics and personalise content. An information banner allows you to manage your preferences when you first visit the Website.

9. Security

We implement all necessary technical and organisational measures to protect your data against loss, unauthorised access, disclosure or destruction.